Challenge: DuClaw was adding locations, but not keeping its seats filled. Operating in prime locations, they had many strong competitors. DuClaw needed to refine its service strategy to attract more new customers while keeping existing customer coming back.
Solution: Analyze customer needs, wants and perceptions, benchmark against competitor restaurants and determine DuClaw's strengths and weaknesses. Fine-tune DuClaw's customer experience to be more in-line with the families, women and professionals that dominate the marketplace.
Brewstream, LLC, 8120 Main Street, Second Floor, Ellicott City, Maryland 21043
Telephone: 1.410.461.4404
Copyright 2006 Brewstream, LLC
